People are your biggest asset and people are ours too. We pride ourselves in only having the best quality staff, with enough life experience and tact to make the right decisions when dealing with your clients.
We believe that the same basic rules apply to providing exceptional customer service, and these include:
- Keep clients informed at all times, don’t leave them wondering what’s going on
- Be proactive, not reactive – contact them before they have to contact you
- Respond to clients’ enquiries ‘sameday’ not ‘someday’
- Honour commitments - under-promise and over-deliver
- Be on time
- Limit the need for clients to leave messages – have ‘real’ people available
We also believe that creating realistic expectations sets the background for satisfied clients and we work with you to make sure your clients have these.
We understand too, that things can go wrong on occasion, despite best efforts. We see these as opportunities; if problems are fixed well, they can often create the most loyal clients.
